Shipping policy
At Harrison & Clark, we are committed to providing a seamless and transparent shipping experience for all our customers. Please review the details below to understand our shipping process, timelines, and responsibilities.
Shipping Regions
We currently ship within the United States and selected international countries. Shipping availability may vary depending on your location.
Shipping Cost
Shipping fees are calculated at checkout based on:
- Delivery location
- Shipping method selected
- Total weight and size of your package
We offer free standard shipping on orders over $50 within eligible regions. Shipping fees and availability will be clearly displayed at checkout before payment is completed.
Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). During high-volume periods (e.g., holidays or sales), processing times may be slightly extended.
If we encounter any issues (such as payment failure or incomplete address), our team will contact you via email before dispatching your order.
Shipping Time & Delivery Estimates
Once shipped, orders are typically delivered within:
- Transit Time: 7–15 business days
- Total Delivery Time: 8–18 business days
Delivery timelines may vary depending on your location, customs processes, and local carrier conditions.
Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Important Notice: Due to global logistics conditions and external factors such as COVID-19, customs delays, or peak seasons, shipping times may occasionally be extended beyond the estimated timeframe.
Shipping Carriers
We partner with reliable and established shipping providers to ensure safe and timely delivery. Depending on your location and order, shipments may be handled by USPS, UPS, FedEx, DHL, or other trusted regional and international carriers.
The carrier used will be determined based on your location and selected shipping method at checkout.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
If you do not receive a tracking number within 3 business days after placing your order, please contact us.
Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please contact us within 7 days of the last tracking update.
We will coordinate with the shipping carrier to investigate and resolve the issue as quickly as possible.
Address Accuracy
Please ensure that your shipping address is accurate and complete at checkout. Orders returned due to incorrect or incomplete addresses will require reshipping at the customer’s expense.
Harrison & Clark is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us within 4 hours of placing your order.
While we will do our best to accommodate changes, we cannot guarantee modifications or cancellations once the order has entered the fulfillment process.
Contact Us
Store Name: Harrison & Clark
Phone: +1 833 700 0929
Email: support@harrisonandclark.com
Business Hours: Monday - Friday: 9:00 AM - 4:00 PM (EST)